Privacy Policy

SECTION 1 – OUR USE OF INFORMATION TECHNOLOGIES


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
We collect your details to send you your product or service and to communicate with you. With your permission, we may send you emails about our store, new products and other updates. In the emails we send we also offer to opt-out when you prefer to do so. We do not rent or sell your information to third parties outside Charis Félice™ without your consent, except as noted in this Policy in Section 3.

The following section describes various types of technologies we use when you interact with us online, shop in our stores and your choices regarding those technologies:

Cookies, Pixel Tags, and Flash Cookies
On our websites and other digital platforms, we use Cookies, Pixel Tags, and more limitedly, Flash Cookies. This section briefly describes each:

A Cookie is a small piece of computer code sent by a website and stored on the hard disk of your computer. A pixel tag (also known as a tracking pixel, web beacon, or clear GIF) is an embedded image on a website that may register a user’s website activity. A Flash Cookie (also known as a Local Shared Object) is a data file stored on your computer by the websites that you visit (click here for more details). Flash Cookies provide similar functionality as Cookies, but are based on different technology, provide richer data collections, and are persistent; they do not go away when you exit your browser and generally cannot be deleted through your browser option tools.

At Charis Félice™ we use two kinds of Cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. We use session cookies, for example, to manage items added to your shopping bag. Persistent cookies last from visit to visit; they do not go away when you exit your browser. We use persistent cookies to enable an easier log-in process, give you a more personalized shopping experience, or help you navigate our website more efficiently. For example, we use persistent cookies to show you items you have previously browsed. From time to time, we may use Flash Cookie(s) on our website(s), for example, to enable or control richer Flash-based content.

For options to manage your Cookie Preferences, click here . If you block cookies from Charis Félice™, you will not be able to make purchases on our websites.

To disable cookies from Charis Félice™, please refer to the Help button in your browser.

Website Optimization Services
Charis Félice™ shares data with Google Analytics to understand and optimize website performance and enhance site usability for our customers. These tools run in the background of our sites analyzing site usage information and then returning reports to us through an encrypted connection. They are required to maintain data securely and confidentially, and are not permitted to share data collected with parties other than Charis Félice™. Credit card or password data is not collected through Google Analytics. In addition, Google Analytics may associate and group session visits to our website from various browsers and devices.

To manage your Website Optimization Service Preferences including anonymous browsing and opt-out options, click here.

Interest-Based or Online Behavioral Advertising
Charis Félice™ uses third-party advertising companies to serve interest-based advertisements. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match user profiles with ads we believe will be most relevant, interesting and timely based on that user profile.

For additional information on interest-based advertising and options for managing preferences, click here.

Please note that you will be opted out of all interest-based advertising from all business members of the Network Advertising Initiative for that specific browser on that specific device. If you opt-out, you may continue to see or receive online advertising from Charis Félice™; however, these ads may not be as relevant to you.

Note: To opt-out of interest-based advertising in mobile applications, you can turn off mobile device ad tracking or reset the advertising identifier in your device settings.

Social Network & New Tech Advertising Programs
Charis Félice™ has relationships with several social networks and new tech companies. These companies have specific Interest-Based Ads programs that match people that have shown interest in Charis Félice™ through our website or other services with their profiles (such as on Facebook) and platforms (such as Facebook and Google properties). This matching allows us to deliver relevant, interest-based ads on those companies’ networks.

You can manage your preferences for many of these advertising programs through the links provided below:

Do Not Track
Charis Félice™ does not currently recognize and process Do Not Track signals from different web browsers. Customers may manage their preferences for tracking across sites in the Interest-Based Advertising section above. For more information on Do Not Track please visit http://www.allaboutdnt.org/.

 

SECTION 2 – WHY WE COLLECT & USE INFORMATION

We at Charis Félice™ understand that you entrust your data to us. We value that trust. Our collection and use of customer data is guided by our corporate principle of Customers First and subject to our Charis Félice™ Responsible Information Management program.

We may use the information we collect for the following primary reasons:

(1) Product & Service Fulfillment
(2) Marketing, Promotions & Advertising
(3) Internal Operations
(4) Fraud Prevention, Security & Compliance

We may combine information collected from different sources (see section on What We Collect & Share). Below is a summary of some of the ways we collect and use information:

1. Product & Service Fulfillment

  • To complete, fulfill, manage, and communicate with you about transactions;
  • To establish and service your online profile on one of our websites or mobile applications;
  • To provide customer service and alert you to product or shipping information;
  • To provide personal services such as MyClient (clienteling) or Gift Registry; and
  • To administer loyalty programs (e.g., Plenti).

2. Marketing, Promotions & Advertising

  • To deliver information about our products, services, and promotions (e.g., personalized offers delivered to your home, email, third-party sites or applications, and mobile devices);
  • To provide interactive features on our websites and mobile applications (e.g., product ratings and reviews, real-time offers, and location-based services such as store maps);
  • To identify product preferences and shopping preferences (e.g., services and promotions of possible interest); and
  • To administer contests, sweepstakes, promotions, surveys, and focus groups.

3. Internal Operations

  • To improve the effectiveness of our websites, stores, mobile applications, merchandise assortment, and customer service;
  • To conduct research and analytics related to our operations; and
  • To perform other logistics and operation activities as needed.

4. Fraud Prevention, Security and Compliance (SEC)

  • To protect our assets and prevent fraudulent transactions;
  • To validate credentials and authenticate customers when logging into your online profile, applications, or transacting in store;
  • To protect the security and integrity of our Services and our data; and
  • To assist law enforcement and respond to legal/regulatory inquiries.

 

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – WHO WILL THIS INFORMATION BE SHARE WITH

Webhost
Our website and store is hosted on Versio. They provide us webhosting that allows us to sell our products and services to you.
Your data is stored through Versio’s data storage and databases. They store your data on a secure server behind a firewall. For more information on the information technologies of Versio is stored, read their privacy policy here.

Payments:
If you choose a direct payment gateway to complete your purchase, then we do not store your credit card data. It is encrypted through the Payment Card Industry GEO Trust. Your purchase transaction data is stored by this system only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by GEO Trust, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

GEO Trust requirements help ensure the secure handling of credit card information by our store and its service providers.

 

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY 
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all GEO Trust requirements and implement additional generally accepted industry standards.

 

SECTION 7 – COOKIES
A cookie is a very small file that is downloaded to your device when you visit a website. Most websites use some form of cookies at the moment. These files usually contain data like the site’s name and a unique user ID. Most commercial websites use them, whether they are banks, online publishers, blogs or e-commerce. They are used a wide variety of purposes such as website analytics – counting visitors and their behavior, targeted advertising, recording user preferences or for authentication.

At Charis Félice™ we make use of the cookies as noted in this Policy in Section 1.

 

SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@charisfelice.nl